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FAQ Knowledge Base

Create a Strong Knowledge Base of Information throughout the Organization.

Eliminate repetitive support emails and phone calls and spend more time doing what you do best - focusing on your customers. Frequently Asked Questions (FAQs) help employees to immediately begin assisting themselves to a vast knowledge base of information with instant answers to questions. They’re a great way to share information that is often times resident with only a few employees.

  • Create links to specific FAQ categories from any page in the intranet.
  • Questions and answers are organized and grouped in easy to find categories.
  • Answers can include links to additional information, documents, or forms on your intranet.
  • Answers can include links to an email address so that employees can contact an individual or department for more details.