FAQ Knowledge Base
Create a Strong Knowledge Base of Information throughout the Organization.
Eliminate repetitive support emails and phone calls and spend more time doing what you do best - focusing on your customers. Frequently Asked Questions (FAQs) help employees to immediately begin assisting themselves to a vast knowledge base of information with instant answers to questions. They’re a great way to share information that is often times resident with only a few employees.
- Create links to specific FAQ categories from any page in the intranet.
- Questions and answers are organized and grouped in easy to find categories.
- Answers can include links to additional information, documents, or forms on your intranet.
- Answers can include links to an email address so that employees can contact an individual or department for more details.